What Happens If Payment Fails

First, a warning — not an immediate lockout

If a payment fails, you'll receive an email warning while automatic retries are still being attempted. Your service is not suspended immediately — a single failed payment (e.g. a card temporarily declined) doesn't cut off your phones.

If retries keep failing

If payment continues to fail after retries are exhausted, your account is suspended — calls and login stop working until the outstanding payment is resolved.

Resolving a suspension

Update your payment details or contact support to resolve the outstanding balance. Service is restored automatically once payment goes through.