Installing on iOS

Installing on iOS

Install the app

Your administrator will send you a link to install the app (either an App Store link or a TestFlight invite, depending on how your organisation distributes it). Tap the link and follow the on-screen instructions to install.

First-time setup

1. Open the app.
2. Tap Scan QR Code and point your camera at the code your administrator provided (or tap the enrolment link directly if you received one by email/message on your phone).
3. The app downloads your extension and company branding automatically.
4. When prompted, allow Notifications — this is required for incoming calls to reach you when the app isn't open, via Apple's VoIP push system.
5. You're ready to make and receive calls.

Incoming calls

Incoming calls use Apple's native CallKit — they'll appear just like a regular phone call, including on your Lock Screen, and you can answer directly from there.

If setup doesn't work

• Make sure you're connected to Wi-Fi or mobile data before scanning the code.
• QR codes are single-use and tied to one extension — if you've already set up another device with the same code, ask your administrator for a new one.
• See Registration Failed if the app shows a registration error after setup.