Setting Up Your Softphone (QR Code Provisioning)

Your DT Communicator softphone is set up using a single QR code, provided by your administrator. Scanning or entering this code automatically configures your extension, branding, and calling settings — you don't need to enter any SIP server details manually.

What you'll need

The QR code or enrolment link from your administrator (usually sent by email)
The DT Communicator app installed on your device (see the install guide for your platform: iOS, Android, Windows, or Mac)

How it works

Open the app for the first time.
Choose Scan QR Code (mobile) or paste the enrolment link (Desktop).
The app downloads your configuration automatically — your extension number, your company's branding (logo and colours), and your calling settings.
Once setup finishes, you're registered and ready to make and receive calls.

You only need to do this once per device. If you get a new phone or computer, your administrator can issue you a fresh QR code for it.

Troubleshooting setup

If scanning the code doesn't work or setup fails partway through, see Registration Failed in Troubleshooting, or contact your administrator — the QR code may have expired or already been used on another device.