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No Audio / One-Way Audio "One-way audio" means you can hear the other person but they can't hear you, or vice versa. This is a common and usually fixable VoIP issue. Check the basics first Make sure you haven't accidentally left the call muted. On Desktop, che...

App Won't Install or Open (Mac) Normal first-launch prompt The first time you open a freshly-downloaded app on a Mac, you'll see a dialog saying it was "downloaded from the internet" and asking if you're sure you want to open it, along with a note that Apple c...

Incoming Calls Not Reaching Me (iOS / Android) If the app doesn't ring for incoming calls when it's in the background or the screen is locked, this is almost always a notification/permissions issue rather than a calling problem — the call is arriving at the PB...

Understanding Your Plan DT Communicator has four plan tiers — Basic, PBX, Teams, and Full — each one cumulative, meaning each tier includes everything in the ones below it plus more. For current pricing and exactly what's included in each tier, see the pricing...

Managing Your Subscription Payment methods Payment is handled securely through Stripe. Both card payments and Bacs Direct Debit are supported, alongside Apple Pay where available. Changing plan or billing frequency Contact your account administrator to change ...

Adding Extensions/Licences Your licence count determines how many extensions (users) you can have active at once. Increasing your licence count When subscribing or changing your plan, you can set the number of licences you need directly — this flows through au...

What Happens If Payment Fails First, a warning — not an immediate lockout If a payment fails, you'll receive an email warning while automatic retries are still being attempted. Your service is not suspended immediately — a single failed payment (e.g. a card te...