Using the Softphone

Calling, transfers, voicemail, BLF, and everyday features

Making and Receiving Calls Making a call Go to the Keypad tab. Dial a number, or tap a contact/fa...

Call Transfer There are two ways to transfer a call, depending on whether you want to speak to th...

Hold and Resume During a call, tap Hold. The other person will hear hold music or silence, depend...

Voicemail Message waiting indicator When you have a new voicemail, the app shows a badge/indicato...

Using the Keypad During a Call You can send touch-tones (DTMF) during a call — for navigating aut...

BLF: Monitoring Colleagues BLF (Busy Lamp Field) shows you the live status of your colleagues' ex...

Do Not Disturb Turning on Do Not Disturb (DND) stops incoming calls from ringing through to you. ...

Contacts, Favourites, and Recents Contacts Your contacts list works the same way as your phone/de...