Making and Receiving Calls

Making and Receiving Calls

Making a call

1. Go to the Keypad tab.
2. Dial a number, or tap a contact/favourite to call them directly.
3. Tap the green Call button.

Receiving a call

An incoming call rings and shows the caller's number or name (if they're in your contacts). Tap to Answer or Decline.

• On iOS, incoming calls use Apple's native call screen (CallKit) — this works even from your Lock Screen.
• On Android, incoming calls use your device's native call handling.
• On Desktop, an incoming call banner appears in the app; if the app window is minimised or behind other windows, it will come to the front automatically so you don't miss it.

During a call

While connected, you have access to:

• Mute — mutes your microphone
• Speaker (mobile) — switches to speakerphone
• Hold — see Hold and Resume
• Keypad — for entering digits/feature codes, see Using the Keypad During a Call
• Transfer — see Call Transfer

Ending a call

Tap the red Hang Up button, or on iOS/Android you can also use the standard system call controls.