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Understanding Your Plan
Understanding Your Plan DT Communicator has four plan tiers — Basic, PBX, Teams, and Full — each ...
BLF: Monitoring Colleagues
BLF: Monitoring Colleagues BLF (Busy Lamp Field) shows you the live status of your colleagues' ex...
Voicemail
Voicemail Message waiting indicator When you have a new voicemail, the app shows a badge/indicato...
Hold and Resume
Hold and Resume During a call, tap Hold. The other person will hear hold music or silence, depend...
Call Transfer
Call Transfer There are two ways to transfer a call, depending on whether you want to speak to th...
Making and Receiving Calls
Making and Receiving Calls Making a call Go to the Keypad tab. Dial a number, or tap a contact/fa...
Installing on Windows or Mac
Installing on Windows or Mac Download Your administrator will give you a download link, or you ca...
Installing on Android
Installing on Android Install the app Your administrator will send you a link or APK to install t...
Installing on iOS
Installing on iOS Install the app Your administrator will send you a link to install the app (eit...
Setting Up Your Softphone (QR Code Provisioning)
Setting Up Your Softphone (QR Code Provisioning) Your DT Communicator softphone is set up using a...
What Happens If Payment Fails
What Happens If Payment Fails First, a warning — not an immediate lockout If a payment fails, you...
Adding Extensions/Licences
Adding Extensions/Licences Your licence count determines how many extensions (users) you can have...
Managing Your Subscription
Managing Your Subscription Payment methods Payment is handled securely through Stripe. Both card ...
Incoming Calls Not Reaching Me (iOS / Android)
Incoming Calls Not Reaching Me (iOS / Android) If the app doesn't ring for incoming calls when it...
App Won't Install or Open (Mac)
App Won't Install or Open (Mac) Normal first-launch prompt The first time you open a freshly-down...
No Audio / One-Way Audio
No Audio / One-Way Audio "One-way audio" means you can hear the other person but they can't hear ...
Registration Failed
Registration Failed If the app shows "Registration failed" or you're unable to make/receive calls...
Contacts, Favourites, and Recents
Contacts, Favourites, and Recents Contacts Your contacts list works the same way as your phone/de...
Do Not Disturb
Do Not Disturb Turning on Do Not Disturb (DND) stops incoming calls from ringing through to you. ...
Using the Keypad During a Call
Using the Keypad During a Call You can send touch-tones (DTMF) during a call — for navigating aut...