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Setting Up Your Softphone (QR Code Provisioning) Your DT Communicator softphone is set up using a single QR code, provided by your administrator. Scanning or entering this code automatically configures your extension, branding, and calling settings — you don't...

Installing on iOS Install the app Your administrator will send you a link to install the app (either an App Store link or a TestFlight invite, depending on how your organisation distributes it). Tap the link and follow the on-screen instructions to install. Fi...

Installing on Android Install the app Your administrator will send you a link or APK to install the app. If it's not distributed via the Play Store, you may need to allow installs from your browser or file manager the first time — your device will prompt you i...

Installing on Windows or Mac Download Your administrator will give you a download link, or you can get the installer yourself if you already have an account: log into the customer portal and go to Downloads, then choose the installer for your operating system ...

Making and Receiving Calls Making a call Go to the Keypad tab. Dial a number, or tap a contact/favourite to call them directly. Tap the green Call button. Receiving a call An incoming call rings and shows the caller's number or name (if they're in your contact...

Call Transfer There are two ways to transfer a call, depending on whether you want to speak to the other person first. Blind Transfer Sends the call straight to another extension without speaking to them first. During a call, tap Transfer. Enter the extension ...

Hold and Resume During a call, tap Hold. The other person will hear hold music or silence, depending on your PBX configuration. The button changes to Resume. Tap Resume to continue the call. While a call is on hold, you can still use other features like starti...

Voicemail Message waiting indicator When you have a new voicemail, the app shows a badge/indicator so you know without having to check manually. Listening to your voicemail Dial your voicemail access number to listen to and manage your messages. Ask your admin...

Using the Keypad During a Call You can send touch-tones (DTMF) during a call — for navigating automated menus (IVRs), entering PINs, or using feature codes like call parking or paging. How to use it During a connected call, open the Keypad tab (or tap the keyp...

BLF: Monitoring Colleagues BLF (Busy Lamp Field) shows you the live status of your colleagues' extensions, so you can see who's available before you call or transfer to them. Reading the status Each extension shows a coloured dot: Green — available Red — on a ...

Do Not Disturb Turning on Do Not Disturb (DND) stops incoming calls from ringing through to you. Turning DND on or off You can toggle DND from two places — they're always kept in sync, so it doesn't matter which one you use: The quick-toggle in the app header ...

Contacts, Favourites, and Recents Contacts Your contacts list works the same way as your phone/device's regular contacts (on mobile) or is provided by your PBX's directory (on Desktop), so you can find and call people by name rather than remembering numbers or...

Registration Failed If the app shows "Registration failed" or you're unable to make/receive calls, work through these in order. 1. Check your network connection The app needs a working internet connection (Wi-Fi or mobile data) to register. Try loading a websi...

No Audio / One-Way Audio "One-way audio" means you can hear the other person but they can't hear you, or vice versa. This is a common and usually fixable VoIP issue. Check the basics first Make sure you haven't accidentally left the call muted. On Desktop, che...

App Won't Install or Open (Mac) Normal first-launch prompt The first time you open a freshly-downloaded app on a Mac, you'll see a dialog saying it was "downloaded from the internet" and asking if you're sure you want to open it, along with a note that Apple c...

Incoming Calls Not Reaching Me (iOS / Android) If the app doesn't ring for incoming calls when it's in the background or the screen is locked, this is almost always a notification/permissions issue rather than a calling problem — the call is arriving at the PB...

Understanding Your Plan DT Communicator has four plan tiers — Basic, PBX, Teams, and Full — each one cumulative, meaning each tier includes everything in the ones below it plus more. For current pricing and exactly what's included in each tier, see the pricing...

Managing Your Subscription Payment methods Payment is handled securely through Stripe. Both card payments and Bacs Direct Debit are supported, alongside Apple Pay where available. Changing plan or billing frequency Contact your account administrator to change ...